The UAE Ministry of Energy and Infrastructure has launched “Ask MOEI,” a new AI-powered chatbot on its website designed to handle a wide range of public inquiries and service requests.
From basic questions to more complex service-related queries, the platform provides fast, accurate responses.
Developed in collaboration with the Telecommunications and Digital Government Regulatory Authority (TDRA), the chatbot ensures 24X7 real-time support, helping users save time while accessing key information and services.
This initiative is part of the ministry’s broader efforts to embrace digital transformation and improve service delivery, aligning with the “We the UAE 2031″ vision. By enhancing communication through advanced technologies, the ministry is committed to making its services more efficient and accessible to the public.
His Excellency Eng Fahad Al Hammadi, Assistant Undersecretary for Support Services Sector, said that, “The Ministry constantly takes new measures to improve the level of its services. These include revamping its website, upgrading mobile phone applications, and organizing a series of meetings and workshops with customers to get their feedback on how to offer better services. This is in line with the Government Services Development Guide 2.0 – a comprehensive resource that aims to support entities in the UAE to deliver integrated services.”
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