Customers carried out over 1.1 million digital transactions through the authority’s website
Dubai Electricity and Water Authority (DEWA)‘s customers conducted over 6.7 million digital transactions in the first half of 2024, compared to approximately 6 million transactions in the first half of 2023 – an 11 percent increase.
In a press release, DEWA announced that its customers carried out over 1.1 million digital transactions through the authority’s website, more than 2.2 million via its smart app, and in excess of 3.3 million transactions across various digital channels developed in collaboration with partners.
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Commitment to Dubai’s Digital Strategy
Saeed Mohammed Al Tayer, DEWA’s managing director and CEO, stated that the authority remains committed to the Dubai Digital Strategy and reinforcing Dubai’s position as the global leader in digital innovation.
He highlighted that DEWA is capitalizing on the significant opportunities presented by the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation, enhance transaction efficiency, and improve overall stakeholder satisfaction.
DEWA’s advanced digital infrastructure has contributed to increasing the smart adoption of its services to 99.2 percent, alongside the digital integration of more than 90 projects with 65 government and private organizations by the end of 2023.
New transmission substations in Dubai
Earlier in July 2024, DEWA commissioned eight new 132 kV transmission substations with a conversion capacity of 1,200 megavolt-amperes (MVA) and a cost of AED1.36 billion ($370 million) during the first half of 2024. The new substations support Dubai’s growing development and steady urban expansion.
The projects also included 89 kilometers of ground cable, which enhances the efficiency of the 132 kV transmission network in Dubai and meets the growing demand for electricity across the emirate.
DEWA’s new transmission substations were commissioned in Al Thanya 3, Al Barsha South 4, Wadi Al Shabak, Nadd Hessa, International City Phase 2, Wadi Al Safa 5, and Umm Suqeim 3.
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